FAQ
## ❓ Frequently Asked Questions
### 📦 What is a “Perfect Order Pack”?
Each pack is carefully prepared to give you a fun and fair opening experience. We aim for exciting pulls, but results are still random just like official Pokémon packs.
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### 🎥 Do you open packs live?
Yes! We offer rip & ship on TikTok Live.
If you purchase during a live, your packs can be opened on stream for you.
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### 🚚 Do you ship orders?
Yes, we ship Australia-wide.
All orders are safely packed with protection to keep your cards in mint condition.
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### ⏱️ How long does shipping take?
Orders are usually shipped within 1–3 business days.
Delivery times depend on your location in Australia.
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### 🔒 Are your products authentic?
Yes — all Pokémon products are 100% authentic.
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### 💬 Can I request specific cards or pulls?
You can message us via chat!
We’ll do our best, but pulls are never guaranteed.
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### 📉 Do you offer refunds or returns?
Due to the nature of trading cards, we do not offer refunds once packs are opened.
If there’s an issue with your order, contact us and we’ll help.
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### 🎁 How are cards protected during shipping?
We use sleeves, top loaders, and protective packaging to ensure your cards arrive safely.
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### 📲 How can I contact you?
You can contact us anytime through:
- Live chat on our store 💬
- TikTok messages
- Or our Contact Us page
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### 🔥 Can I combine orders?
Yes! If you purchase multiple packs, we can combine shipping and open them together on live.